VOICHAT Support is a web customer service tool from VOICHAT Inc. A widget on a business’s website lets visitors start a voice call with staff on the spot. It is aimed at sales and inside sales teams that want to turn site visitors into leads and meetings.

Staffed conversations are built around voice calls, and visitors can pick a text chat instead. A colleague who knows the topic better can join a conversation in progress. Video calls are not documented.

Sharing works in both directions: staff can show their screen to the visitor, and the visitor can show theirs to staff.

A chatbot takes inquiries around the clock and links visitors to relevant pages. A scenario, a scripted chatbot flow, can collect a visitor’s contact details before handing over to staff. These leads can be downloaded for follow-up. The service connects to email and business chat tools. Call recording is not offered.

A business process outsourcing (BPO) plan lets VOICHAT staff take the first response for chosen scenarios, during daytime hours every day of the year. They take callback requests and messages, and hand conversations to the customer’s staff when needed.

Incoming conversations go to staff with high response rates. Reception hours are set per staff member by weekday and time slot.

Both staffed plans allow unlimited sites, so one subscription covers several websites at no extra charge.

A self-service free trial is available, with no credit card required.