MediaTalk is a customer support chat tool from MediaLink Co., Ltd., a developer of call center systems. A tag embedded in the customer’s website adds a chat window, where a chatbot answers visitors and live operator chat is available when needed.

The chatbot is scenario-based: it shows visitors a set of choices and leads them to an answer. Administrators build these scenarios in a chat tree editor. The vendor offers generative AI answers as a separate product.

Live operator chat is included, but the official site does not describe how chats are assigned to operators or transferred between them. Administrators and operators work from a desktop browser, while visitors can chat from a PC or a smartphone.

Each customer gets a dedicated support representative, who helps with setup and operation on weekdays and suggests chatbot improvements. Sign-up starts with a consultation form, and a free trial is available.

The monthly fee does not grow with the number of sites, chats or visitor messages. One account can serve several websites at no extra charge.

Operators and visitors can share a screen or documents during a chat. The feature is listed among those in the free trial, with no further detail.

Salesforce is among the documented integrations, along with Slack and Google Calendar. What data the Salesforce integration passes is not described.

MediaLink states that it holds ISO 27001 certification for its information security management system (ISMS).