LiveCall is an online customer service tool from Spinshell Inc. Visitors click a link or widget on a business’s website and talk with staff from the browser on a PC, smartphone or tablet. It suits work where staff need to see the customer, such as retail sales, customer support and identity checks.

Conversations center on video and voice calls over WebRTC, with no app to install. A text chat mode lets visitors start by typing and switch to a call when needed.

Staff can show their own screen, such as a document or web page, to the customer.

As an option, staff can operate the page the customer is viewing: scroll, click links and fill in forms. It works only on pages that carry LiveCall’s tag, and fields such as passwords can be masked.

An automatic call distributor (ACD) assigns incoming calls by staff skill and availability. A booking system lets customers reserve a call and sends reminders.

AI transcription summarizes calls. User tracking shows staff the pages a visitor viewed before a call. It works without cookies and stores its data on servers in Japan. No chatbot features are documented.

The vendor holds ISO 27001 certification, and ISO 27017 for cloud services. Accounts support two-factor authentication and IP address restrictions.

A permanent free plan covers the basic features for a limited number of sites and users. Paid plan prices are not published.