GENIEE CHAT is a chat-based web customer engagement platform from Geniee, Inc., a company listed on the Growth Market of the Tokyo Stock Exchange. Its help site uses the name Chamo. It is built for both marketing and customer support teams.

The main feature is chat entry form optimization (EFO): visitors fill in a website’s form inside the chat window, without leaving the page. Visitors who drop out see a reminder, and their partial input is kept for when they return.

A real-time visitor list shows who is on the site and, from the IP address, their company. Chatbots appear based on visit count, pages viewed, time of day or tags, and a drag-and-drop canvas builds their scenarios without code. The FAQ bot answers preset questions around the clock and hands specialized ones to an operator.

The visitor’s answers to the chatbot’s questions decide which department’s operator receives the chat.

A separate remarketing plan uses a LINE bot to follow up with visitors who left the site, without relying on cookies. GENIEE CHAT does not document operators answering chats over LINE.

Support use is billed monthly per operator ID. The EFO, LINE and cart-abandonment plans are performance-based, with a unit price that changes with monthly conversions. Geniee builds the chat scenarios and assigns a dedicated customer success contact, and a free trial is available.

The admin console runs in Google Chrome on a PC.