ChatPlus is a chat support system from ChatPlus Inc. It places a chat window on websites, internal portals and apps, where operators answer visitors in real time.

Every plan includes live operator chat, and higher plans add scenario, free-text AI and generative AI chatbots. A team can run live chat alone, bots alone, or switch by time of day. A self-service free trial is available.

The visitor list shows each visitor’s country, company (from the IP address), device and visit count. Outside business hours, the chat can be hidden or replaced by a ticket form. Screen sharing, co-browsing and voice calls are not documented.

A free-text chatbot answers from a Q&A knowledge base. Generative AI plans answer only from supplied documents and web pages, to limit hallucinations.

A chatbot rule sends a chat to operators with a matching tag, such as “English”, based on what the visitor writes.

A paid option connects a LINE Official Account, so operators can reply to LINE users from ChatPlus. Typed replies count toward LINE’s metered push messages.

Salesforce integration is another paid option. Slack, Microsoft Teams, kintone and Google Sheets connections are also documented.

The service page shows the ISO 27001 logo and the Privacy Mark, a Japanese certification for personal data handling. The Premium plan and above add IP address restrictions, operation logs and SSO.

The admin console can be displayed in 13 languages, including English, French and Korean.