Tayori is a customer support suite from PR TIMES Inc. that integrates five tools in one platform: forms, FAQ pages, AI chatbot, surveys, and live chat. It is used across industries in Japan for both internal and customer-facing support.

Tayori goes beyond form creation to cover the full support workflow. Inquiries land in a shared inbox, and FAQ pages let visitors answer common questions themselves. An AI chatbot (on higher plans) replies automatically from published FAQ content, while live chat handles everything else in real time. Integrations with Slack, Chatwork, Microsoft Teams, Google Sheets, and Mailchimp keep teams connected.

A free plan includes forms, FAQ pages, and surveys. Paid plans add live chat, more team seats, and the AI chatbot.

PR TIMES Inc. holds ISO 27001 and Privacy Mark certifications, with all data hosted on AWS in Japan.