formrun is a form creation and customer management service from Basic Inc. It combines no-code form building with a kanban-style board for tracking inquiry status, email responses, and follow-ups in one place.

Submissions show up as cards on the kanban board, where teams can move them through custom statuses, add labels, and reply directly. Payment collection is built in on all plans. Integrations with Slack, Chatwork, Microsoft Teams, Google Sheets, and ad platforms (Google Ads, Meta Ads, Yahoo! Ads) connect forms to marketing workflows. Paid add-ons for Salesforce, kintone, and HubSpot sync data with existing customer management tools.

A free plan covers the basics. Paid plans add custom domains, confirmation screens, bulk email, completion tracking, and webhooks.

Basic Inc. holds ISO 27001 certification, and all data is stored on Japanese infrastructure under APPI.